Refund Policy

Last updated: September 2026

This Refund Policy applies to paid Vixeldorf products — currently ShaftMaster and the CAD_EX / nanoCAD_EX Premium features. This is not legal advice.

1. Merchant of Record

Paid purchases are processed by Lemon Squeezy, which acts as the merchant of record for the transaction. Lemon Squeezy’s own terms and refund handling also apply to your purchase.

2. Our Policy

Our products are digital software that is delivered and usable immediately on purchase. For this reason all sales are final and we do not offer voluntary refunds, except where a refund is required by applicable law — including mandatory consumer rights that cannot be waived.

3. Faulty Software

If a paid feature does not function substantially as described and we are unable to resolve the issue within a reasonable time, contact us at yoav@vixeldorf.com and we will work with you in good faith to put it right, including a refund where appropriate.

4. How to Request

Email yoav@vixeldorf.com with your order details (the email used at checkout and the order/receipt number).