Privacy Policy

Vixeldorf ("we," "us," or "our") is an engineering automation software company that develops plugins and productivity tools for Autodesk Revit and AutoCAD.

Contact: yoav@vixeldorf.com
Website: vixeldorf.com

Depending on how you interact with our products and website, we may collect the following data:

What we do not collect: We do not collect, transmit, or store any data from your BIM or CAD project files. All plugin processing occurs locally on your machine.

We collect data directly from you when you:

• Register for a free trial or purchase a product
• Activate a software license
• Contact us via email or our support form
• Browse our website (via cookies — see Section 7)

We do not purchase or receive personal data from third-party data brokers.

We use the data we collect to:

• Process orders and manage software licenses
• Validate license activation and prevent unauthorized use
• Provide technical support
• Send license expiry notices and critical product updates
• Send newsletters or promotional emails, only if you have opted in
• Improve our website and products using anonymized analytics

We do not use your data for advertising, automated profiling, or any purpose beyond delivering and supporting our products.

Your personal data is stored on secure dedicated servers. We use professional third-party services (such as payment processors and email platforms) that are contractually bound to protect your data.

• License data — retained for the duration of your active license plus 12 months.
• Purchase records — retained for 7 years to comply with applicable accounting and tax regulations.
• Support correspondence — retained for up to 24 months, then permanently deleted.
• Trial registration — retained until you unsubscribe or request deletion.

You may request deletion of your data at any time (see Section 9), subject to legal retention obligations.

We do not sell or rent your personal data. We share data only in the following limited cases:

• Payment processors — to complete transactions. Payment data is handled under their own PCI-compliant privacy policies.
• Autodesk — our products are distributed via the Autodesk Design and Make Marketplace. See Autodesk Privacy Statement.
• Email / hosting service providers — acting as data processors on our behalf, under confidentiality agreements, for the sole purpose of delivering our services.
• Legal obligations — if required by law, court order, or to protect our legal rights.

Any third party with whom we share data is required to provide the same level of protection as stated in this Privacy Policy.

Cookies are small text files placed on your device when you visit our website. We use the following types:

• Functionality cookies — remember your preferences (e.g., language) to improve your browsing experience.
• Analytics cookies — collect anonymized data about site usage (page views, session duration, geographic region) to help us improve the website. This data is not linked to any individual.

We do not use advertising or cross-site tracking cookies.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some website functionality. For more information, visit allaboutcookies.org.

We may send you information about our products and services by email only if you have explicitly opted in. You may withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us at yoav@vixeldorf.com.

Opting out of marketing emails does not affect transactional communications such as license activation confirmations or support replies.

Under applicable law (including GDPR), you have the following rights:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data, subject to legal retention obligations.
• Right to restrict processing — request that we limit how we use your data.
• Right to object — object to processing based on legitimate interests or for direct marketing.
• Right to data portability — request that we transfer your data to you or another organization in a machine-readable format.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at yoav@vixeldorf.com. We will respond within 30 days.

We implement appropriate technical and organizational measures to protect your personal data, including encryption of data in transit and access controls on our systems. In the event of a data breach that affects your rights, we will notify you and the relevant supervisory authority as required by applicable law.

Our products are professional engineering tools intended for users aged 18 and over. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will delete it promptly.

Our website may contain links to third-party websites. This Privacy Policy applies only to vixeldorf.com. We encourage you to review the privacy policies of any external sites you visit.

We review and update this Privacy Policy periodically. The current version is always available at vixeldorf.com/privacy. Material changes will be communicated via our Marketplace listing or by email where applicable.

For any questions about this Privacy Policy or to exercise your rights:

Vixeldorf
Email: yoav@vixeldorf.com
Website: vixeldorf.com

If you feel that your data protection rights have not been adequately addressed, you have the right to lodge a complaint with a data protection supervisory authority. In Israel, the relevant authority is the Privacy Protection Authority (PPA):

• Website: gov.il — Privacy Protection Authority
• Email: ppa@justice.gov.il

If you are located in the European Union, you may also contact your local EU data protection authority (DPA).